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Terms and Conditions

Bennetts of Derby has been trading since 1734 and in over 250 years we have learnt that we need to ensure Customer Satisfaction. We undertake to deliver the goods you order to the delivery address you give us, in the time specified on our delivery information, and accommodating any other special instructions.

We aim to get your order to you as soon as possible and in the condition you would expect. Bennetts will send you an e-mail confirming your order straight away, and another e-mail to let you know if for some reason we cannot despatch immediately. Goods will normally be despatched within 24 hours of processing your order. If you need something urgently or have any special instructions then please Contact us and we will do our best to help.

Due to our wide range of products, on occasion something you order may be out of stock. We will inform you of this on receipt of your order. If you have not received it within 14 days, we will contact you.

Furniture Deliveries
Furniture is delivered by a number of specialist carriers and will incur delivery charges according to weight, volume and delivery location. We will contact you to discuss these charges before processing your order and to discuss delivery date and any special delivery requirements.

All prices include VAT (Value Added Tax) where applicable at 17.5%. If you are buying from outside the UK and the delivery country is not subject to VAT, then VAT is deducted from the price. It is your responsibility to contact your own Tax Office for advice on import duty.

Purchases from Russia, Yugoslavia, Indonesia, some Eastern European Countries, India and Africa etc. Due to the difficulty of making transactions from these countries, we cannot accept Credit Card Payments. Please Contact us for further information if you wish to make a purchase.

Bennetts will accept returns if in some way the product is damaged or in some way fails to live up to its description. Bennetts aim to provide the same level of excellent service to our On-Line customers as we have done to our in-store customers for more than 250 years! If you discover a problem upon delivery we will undertake to rectify the problem as soon as possible.

We will refund your money or exchange any item under the guidance laid down by the United Kingdom Distance Selling Regulations. All we ask is that you return the item to us, unused, and in its original condition with the appropriate packing slip/advice note within 14 days of delivery. When mailing your return please obtain a Proof of Postage Certificate which is available free of charge from any Post Office. Please note that we do not pay the cost of return postage unless it is deemed that the goods were received in an unsatisfactory condition.

Damaged Items
In the unlikely event that a product has arrived damaged, please do not worry as we will replace it free of charge or issue a refund as appropriate. Photos taken of the product and any damage to the packaging do help this process. Please call for further information if you have any queries. This does not affect your statutory rights as a consumer.

Payments using our On-line payment provider PROTX is secure. If you are using our On-line secure payment gateway your payment will only be taken once your goods are despatched.

With the thousands of products online and despite our very best efforts some products on our website may be mispriced. Please note, however, that we will verify prices as part of our despatch process. In cases where a product’s price is actually lower than the stated price, we will charge the lower amount and send you the product. If, however, a product’s actual price is higher than our stated price we will, at our discretion, either contact you for instructions before despatch or cancel your order and inform you accordingly.

Privacy Policy
Bennetts will treat all your Personal Information as confidential. We will keep it on a secure server and will fully comply with all applicable UK Data Protection and consumer legislation. When you shop at Bennetts we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number and product selections. Bennetts confirm that any Personal Information which you provide to will be used only for the following purposes:

- Processing your orders.
- For statistical purposes to improve this Website and its services to you.
- To serve website content and advertisements to you unless specified otherwise.
- If you consent, to notify you of products or special offers that may be of interest to you.

Please inform Bennetts if you do not wish to receive any communication relating to special offers or products on the site. Please check back frequently to see any updates or changes to our privacy policy.

Product Changes
Bennetts reserve the right to change our range of products in line with seasons and pricing constraints. However if you wish to purchase something that is no longer available on the Website please Contact us as we may be able to help - we love a challenge so please try us!.

Product Representation
We always try to write a unique description for all products on our online store. We also aim to use a mixture of Manufacturers Photos and our own Photos to try and show all goods as accurately as possible. However, please note that due to different lighting conditions, different monitors and in some cases manufacturing processes products might vary in colour or texture. We always try to mention this in a description if we feel it could be an issue. The last thing Bennetts want to do is to misrepresent any item which could lead to a customer's disappointment. Please remember that if you are not satisfied you can return the goods to us for a refund.

Feed Back
Bennetts aim to continue to offer the very best range of products to our customers, backed up with the highest levels of service. If you have any suggestions or comments or would like to see certain products online that you have seen in one of our stores then please Contact us as we would love to hear from you.

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Bennetts Irongate Ltd 8 Irongate Derby DE1 3AL. Phone 01332 344 261